UK distributor of telecoms, IT, equipment and consumables East Central Distribution has increased its technical support for dealers entering the market for voice and data convergence. A range of technical solutions for datacoms products will be delivered through a new partnership with Comms-care, a provider of support services to the channel.
East Central says it is making a wide range of affordable maintenance and support options available to dealers. These include free pre and post sales technical support, nationwide guaranteed response rates of up to 2 hours, a help desk operating 24/7 offering remote diagnostics, training programmes and a fully managed service that monitors mission critical networks. It is also providing extra tools to help dealers develop business relationships with their customers, such as a network health check to assist with network diagnostics and access the impact of adopting new technologies such as VoIP.
As part of the launch of the new service, a range of incentives are available to dealers. For more information call East Central on 0870 197 4000.
28-Apr-2003
